Privacy Policy
Last updated: February 2026
1. Who we are
Bunn & Co London Ltd is an estate agency providing residential sales, lettings, and block/property management services.
Registered office: 18 Churton Street, London, SW1V 2LL
Company number: 06536408
Email: info@bunnandco.com
Telephone: 02078343733
We are the data controller for the personal data we process.
2. What data we collect
We may collect and process the following personal data:
• Name, address, email address, telephone number
• Proof of identity and right to rent documentation
• Financial information (e.g. rent payments, service charges, bank details)
• Property ownership, tenancy, and leaseholder information
• Correspondence and communications with us
• CCTV footage (where applicable in managed properties)
• Website usage data (cookies, IP address)
3. How we collect your data
We collect data when you:
• Contact us by phone, email, website, or in person
• Register for sales or lettings services
• Enter into a tenancy, lease, or management agreement
• Make payments to us
• Visit our website or managed properties
• Are provided to us by landlords, managing agents, freeholders, or contractors
4. How we use your data
We use personal data to:
• Provide estate agency, lettings, and block management services
• Manage tenancies, leases, service charges, and maintenance
• Carry out identity checks and comply with legal obligations
• Communicate with landlords, tenants, leaseholders, contractors, and authorities
• Process payments and maintain financial records
• Improve our services and manage our website
• Prevent fraud and ensure security
5. Lawful basis for processing
We process personal data under the following lawful bases:
• Contract – where processing is necessary to fulfil an agreement
• Legal obligation – compliance with housing, financial, and regulatory laws
• Legitimate interests – to operate our business effectively
• Consent – where explicitly provided (e.g. marketing communications)
6. Who we share your data with
We may share data with:
• Landlords, tenants, leaseholders, freeholders
• Contractors and maintenance providers
• Referencing, credit check, and compliance providers
• Client money protection and redress schemes
• HMRC, local authorities, or regulators where required
• Professional advisers (accountants, solicitors)
We do not sell personal data.
7. Client Money Protection & Redress
We are members of UKALA Client Money Protection and an approved Property Redress Scheme (PRS). Relevant personal data may be shared where required to meet regulatory obligations.
8. Data security
We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.
9. Data retention
We retain personal data only for as long as necessary, including to:
• Comply with legal and regulatory requirements
• Resolve disputes
• Maintain accurate financial and property records
Retention periods vary depending on the type of data.
10. Your rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO: www.ico.org.uk
11. Cookies
Our website may use cookies to improve functionality and user experience. You can control cookies through your browser settings.
[Optional: link to a separate Cookie Policy]
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@bunnandco.com
Post: 18 Churton Street, London, SW1V 2LL